ChelseabunAI

Privacy Policy

Effective Date: 2024/11/20

ChelseabunAi ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, protect, and handle your information when using our web application ("the App"). By accessing or using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Account Information

  • When you create an account, we may collect your name, email address, and password.
  • If you sign up using a third-party account (e.g., Google, LinkedIn), we may collect information associated with that account, such as your profile information.

b. Social Media Information

  • When you link your social media accounts, we may collect information necessary to facilitate posting and scheduling, including:
    • Account username or ID
    • Auth tokens or credentials (securely stored)
    • Content metadata (e.g., post captions, images, or links).

c. Content Data

  • Posts, images, videos, or any other content you upload or schedule through the App.

d. Usage Data

  • Log files, IP addresses, browser types, and usage statistics to help us improve the App's performance and user experience.

e. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your experience, track usage patterns, and remember your preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. To provide, operate, and improve the App.
  2. To allow you to link and manage your social media accounts.
  3. To schedule and post content to social media platforms on your behalf.
  4. To communicate with you, including sending updates and notifications.
  5. To ensure security and prevent unauthorized access to your account.
  6. To comply with legal obligations.

3. How We Handle Public Authority Requests for Personal Data

We are committed to protecting your data and ensuring compliance with applicable laws when responding to requests for personal data from public authorities:

a. Review of Requests

  • We review all public authority requests to ensure they comply with applicable laws and are legally valid.

b. Challenging Unlawful Requests

  • If a request appears unlawful or overly broad, we reserve the right to challenge it through appropriate legal channels.

c. Data Minimization

  • We only disclose the minimum amount of information necessary to fulfill a valid request.

d. Documentation of Requests

  • All requests and our responses, including the legal basis for any disclosures, are documented and securely stored.

e. User Notification

  • Where legally permitted, we will notify you of such requests before disclosing your data.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties except as described below:

a. Service Providers

We may share your information with third-party service providers who perform functions on our behalf, such as hosting, data storage, and integration with social media platforms.

b. Social Media Platforms

When you link your accounts, we share information and content required for posting. This process adheres to the terms of each platform's API and does not involve unauthorized access.

c. Legal Requirements

We may disclose information if required by law or to protect the rights, property, or safety of our users or others, following the principles outlined in Section 3 above.

5. How We Protect Your Information

We take data security seriously and implement industry-standard measures to protect your information, including:

  1. Encryption of sensitive data, including social media tokens.
  2. Regular audits and security updates.
  3. Access control mechanisms to prevent unauthorized access.

6. Your Rights

As a user, you have the following rights:

  1. Access and Update: You can access and update your account information through your profile settings.
  2. Delete Data: You can request the deletion of your data by contacting us.
  3. Withdraw Consent: You can unlink your social media accounts at any time.
  4. Cookies: You can manage your cookie preferences in your browser settings.

7. Data Retention

We retain your data only as long as necessary to provide the services you requested or as required by law. When no longer needed, we securely delete or anonymize your data.

8. Third-Party Links

The App may contain links to external websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised policy on our website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Address: Kenilworth, Cape Town, Western Cape, South Africa

This Privacy Policy is designed to be compliant with POPIA (South Africa), GDPR (EU), and CCPA (California) to ensure robust data protection for our users.